Refund policy

To be eligible for a return, the item must be in the same condition as you received it, unworn or used, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at torneseottica@gmail.com . Returns must be shipped to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.

For any questions about returns, please contact us anytime at torneseottica@gmail.com.

Damages and Problems

Inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you received the wrong item. This way, we can assess the issue and work to resolve it.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges

The fastest way to ensure you receive what you want is to return the item received and, once the return has been accepted, purchase the new item separately.

14-day cooling-off period for the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition as you received it, unworn or used, with all tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether or not your refund has been approved. If approved, you'll automatically receive a refund within 10 business days via your original payment method. It may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at torneseottica@gmail.com.